Payment Terms

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• A Deposit of 25% of the total amount of your stay (before deduction of discounts, if any) will be charged upon confirming your reservation via our platform.

• The remaining balance of the reservation will have to be paid either during the check-in procedure (in cash, or via debit/credit card -3% fee-), or before the check-in date (by paypal transfer, or bank transfer. Transfer fees, if any, are not included). 

• Discounts, if any, will be deducted from the remaining balance of the stay that is be due before, or during your Check-In procedure at the villa.

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• The Deposit is not refundable. (except for medical emergencies or in the event of "extenuating circumstances"*).

• No Security Deposit is required. However, the guest will have to pay for any damages made to the property or its amenities.

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*Regarding the current Cov-19 situation worldwide, VBM will provide a full refund for cancellation requests that fall under extenuating circumstances (Travel ban / Medical certificate or forced quarantine) preventing you from traveling within 30 days prior to arrival. A certified document / medical certificate might be requested in order to verify that the cancellation request does fall under extenuating circumstances.​

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House Rules

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• Check-In time is 3pm / Check-out time is 11am*. A Maintenance Manager will be present to assist you during your Check-In and your Check-Out. (*might be flexible depending on the villa availability).

• Do not smoke inside the rooms. Only smoke in the open areas. Kindly use the ashtrays provided by the property.

• No extra visitors are allowed for overnights, unless specifically asked to the Host or Maintenance Managers, who will be able to provide extra beds upon request (extra cost).

• No parties or events.

• No loud noise and/or music late at night.

• Use the safety box(es) provided by the villa to store your valuables and remember to close all doors when leaving the property. VBM, the staff, the host and/or the villa cannot be held responsible for any lost items.

• No security deposit required, however any damages made to the villa or its amenities during the stay would be fully charged to the tenants before the check-out procedure.

• No sublease can be made of the property to external guests.

 

 

Included Services

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• Daily Cleaning 6 days per week. If requested, the housekeeper can also come in on Sundays for an extra fee**.

• Change of bed linens every 4 days**.

• Change of towels every 2 days**.

• Free WIFI

• VIP Concierge Services with exclusive prices on Services, Activities & Tours.

• Emergency Assistance 24/7.

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**These conditions might vary for monthly stays at some properties under the Special Current promotions.

 

 

Extra Services upon request

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• Car rental (with or without driver).

• Bike rental (Scoopy, Nmax, Dirt Bike and more).

• Breakfast upon request.

• Private Cook (for lunch and/or diner).

• Spa services at the villa.

• Babysitter

• Watersports (rafting, jet sky, banana boat, parasailing and more).

• Day tours excursions to discover Bali.

• Party planner (birthdays, anniversaries and more).

 

And much more Services, Activities & Tours to discover at exclusive prices!

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